Relationship Banker: Elevate Clients’ Financial Lives

Bank of America; Los Angeles (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Bank of America is looking for a customer-focused team member to assist clients in the lobby with self- service banking options such as mobile, online, and ATM transactions. You will process cash transactions accurately while engaging clients in conversations to understand their financial goals.

The role requires strong communication skills, relationship-building abilities, and the willingness to work weekends or extended hours as needed.

Qualifications

• Demonstrates adaptability and focus on client outcomes.
• Strong communication and relationship-building abilities.
• Proactive problem solving to meet client needs.

Responsibilities

• Engage clients in lobby to educate on self-service options.
• Process cash transactions accurately and efficiently.
• Develop in-depth knowledge of financial needs to offer solutions.
• Build relationships with clients and refer to experts as needed.
• Manage center traffic, appointments and outbound calls.
• Contribute to a positive client experience and risk culture.

Skills

Adaptability

Customer focus

Relationship building

Problem solving

Time management

Communication

Education

High School Diploma / GED

Job description

Bank of America is looking for a customer-focused team member to assist clients in the lobby with self- service banking options such as mobile, online, and ATM transactions. You will process cash transactions accurately while engaging clients in conversations to understand their financial goals.

The role requires strong communication skills, relationship-building abilities, and the willingness to work weekends or extended hours as needed.