Regional On-Site Support Technician

Canon USA; Eagan (MN); On-site; USD 47,000 - 69,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon welcome kit

Job summary

Canon USA is seeking a field service engineer to provide on-going technical, on-site and phone support to regional technicians and service agents, troubleshooting hardware, firmware and workflow issues.

The role includes regional instruction on adjustments, repairs and upgrades, information sharing with the Product support group, and diligent maintenance of problem records and compliance databases. This is a full-time, on-site position with opportunities to lead special projects.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience.
• Associate's degree in mechanical or electronics, or equivalent experience.
• Printer knowledge and testing and/or diagnostic applications.
• Ability to achieve customer satisfaction and loyalty.
• Ability to create solutions for high-level problems.
• Good writing, speaking and listening skills.
• Exhibits initiative and self-starting behaviors.
• Understands computer science principles, mechanical, electrical and electronic theory, and computer equipment technologies.
• Generally available for work 24 hours a day, 7 days a week.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Technical certifications such as A+, Network+, MCSE desired.

Responsibilities

• Provides on-going technical, on-site and phone support to troubleshoot highly complex problems including hardware, firmware and workflow.
• Provides regional instruction on new adjustments, repairs, upgrades and troubleshooting procedures.
• May create, organize and disseminate information throughout the region so that other engineers can perform their duties more efficiently.
• Maintains and updates applicable problem records, escalating any resolved or unresolved problems to Product support for immediate attention.
• Manages regional FCO database to ensure compliance and timely installation/disposition.
• Works closely with the Product support group on information sharing and best practice implementation.
• Accomplishes any other special projects or tasks as assigned by the regional service Director or designee.

Skills

Printer knowledge

Diagnostics applications

Customer satisfaction

Problem solving

Communication skills

Initiative

CS concepts

24/7 availability

Security clearances

Technical certifications

Education

HS Diploma or GED

Associate's degree in mechanical or electronics

Job description

Canon USA is seeking a field service engineer to provide on-going technical, on-site and phone support to regional technicians and service agents, troubleshooting hardware, firmware and workflow issues.

The role includes regional instruction on adjustments, repairs and upgrades, information sharing with the Product support group, and diligent maintenance of problem records and compliance databases. This is a full-time, on-site position with opportunities to lead special projects.