Field Service Technician II — On‑Site, 24/7 Support

Canon Solutions America; Houston (TX); On-site; USD 44,000 - 64,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Swag! Canon welcome kit

Job summary

Canon U.S.A., Inc. is seeking a customer-facing field technician to support Canon-supported products across multiple environments. The role requires travel, on-call duty, and the ability to lift up to 50 pounds while working in a 24/7 setting.

The technician will diagnose mechanical, software, network, and system issues, service equipment to Canon standards, and maintain field reports and documentation. Training through PDIF is provided, with opportunities to mentor less experienced technicians.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF new-hire class.
• The ability to travel (valid driver’s license and acceptable driving record).
• The capability to work in a 24/7 environment, while performing shift work and on-call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups, including basic troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
• Provide solutions to escalated technical and/or customer service-related problem areas for any territory requested.

Skills

Basic internet knowledge

Travel flexibility

On-call readiness

Lifting capability

24/7 shift availability

Compliance with customer policies

Education

High school diploma / GED or equivalent

Job description

Canon U.S.A., Inc. is seeking a customer-facing field technician to support Canon-supported products across multiple environments. The role requires travel, on-call duty, and the ability to lift up to 50 pounds while working in a 24/7 setting.

The technician will diagnose mechanical, software, network, and system issues, service equipment to Canon standards, and maintain field reports and documentation. Training through PDIF is provided, with opportunities to mentor less experienced technicians.