Field Service Technician I — On-Site Support

Canon USA; Dedham (MA); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon swag and merch

Job summary

Canon USA is seeking a Field Service Technician to deliver excellent experiences and elevate efficiency through routine maintenance of Canon-supported products. The role requires full-time, on-site work and involves traveling to customer sites while following service and parts standards.

You will report trends, perform on-site maintenance, maintain service documentation, and ensure customer satisfaction. The position emphasizes reliability, safety, and meeting branch performance targets, with a

Qualifications

• Hold a High School diploma or equivalent experience required.
• Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Ability to travel (valid driver's license and acceptable driving record necessary).
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Responsibilities

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.

Skills

Travel readiness

Basic internet understanding

Physical stamina

Security/clearance readiness

Education

High School diploma or equivalent

Job description

Canon USA is seeking a Field Service Technician to deliver excellent experiences and elevate efficiency through routine maintenance of Canon-supported products. The role requires full-time, on-site work and involves traveling to customer sites while following service and parts standards.

You will report trends, perform on-site maintenance, maintain service documentation, and ensure customer satisfaction. The position emphasizes reliability, safety, and meeting branch performance targets, with a