Field Service Technician - On-Site Equipment Support

Canon USA; Irving (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day program

Volunteer opportunities

Canon swag

Job summary

Canon USA is seeking a Field Service Technician to deliver exceptional service during routine maintenance of Canon-supported products. The role emphasizes customer-facing service, accurate documentation, and adherence to Service and Parts Standards in an on-site setting.

You’ll report trends, perform efficient field and shop maintenance, and uphold safety and record-keeping standards while enabling branch and district metric achievement.

Qualifications

• High School diploma or equivalent experience required.
• Basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Ability to travel (valid driver's license and acceptable driving record necessary).
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
• This is a customer-facing role, and compliance with customer policies and COVID-19 measures may apply.

Responsibilities

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.

Skills

Customer communication

Travel readiness

Record keeping

Education

High School diploma or equivalent

Job description

Canon USA is seeking a Field Service Technician to deliver exceptional service during routine maintenance of Canon-supported products. The role emphasizes customer-facing service, accurate documentation, and adherence to Service and Parts Standards in an on-site setting.

You’ll report trends, perform efficient field and shop maintenance, and uphold safety and record-keeping standards while enabling branch and district metric achievement.