Field Service Technician II - On-Site 24/7 Support

Canon USA; Houston (TX); On-site; USD 61,606,000 - 88,111,000; Full time

Benefits offered by this job

Transportation allowance

Job summary

Canon USA is seeking a dedicated Field Service Technician to diagnose and repair basic mechanical, software, network, and system failures. You will service Canon equipment, maintain technical knowledge across product groups, and provide timely field, shop, or on-site maintenance to meet customer needs.

The role requires a HS diploma or equivalent, 1–2 years of related experience, ability to travel with a valid license, and readiness for 24/7 shift work.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• The ability to travel (valid driver's license and acceptable driving record necessary).
• The capability to work in a 24/7 environment, while performing shift work and on‑call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
• Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.

Skills

Customer-facing role

Basic internet understanding

Willingness to travel

Shift work & on-call readiness

Education

HS Diploma or equivalent

Tools

PDIF training

Valid driver’s license

Job description

Canon USA is seeking a dedicated Field Service Technician to diagnose and repair basic mechanical, software, network, and system failures. You will service Canon equipment, maintain technical knowledge across product groups, and provide timely field, shop, or on-site maintenance to meet customer needs.

The role requires a HS diploma or equivalent, 1–2 years of related experience, ability to travel with a valid license, and readiness for 24/7 shift work.