Regional Technical Specialist - On-Site Support

Canon Solutions America; Carmel (IN); On-site; USD 45,000 - 69,000; Full time

Benefits offered by this job

Transportation allowance

Job summary

Canon U.S.A., Inc. is seeking a Regional Technical Specialist to serve as the technical voice for regional priorities. You will provide on-going on-site and phone support to troubleshoot complex hardware, firmware and workflow issues, and deliver regional training on adjustments and upgrades.

Expect to maintain problem records and work with Product support on best practices. The role requires 4–6 years of related experience, an associate's degree in mechanical or electronics (or equivalent), and

Qualifications

• HS Diploma or GED or equivalent experience required, plus 4–6 years of related experience.
• Associate's degree in mechanical or electronics or equivalent experience.
• Printer knowledge and testing/diagnostic applications.
• Ability to achieve customer satisfaction and loyalty.
• Ability to create solutions for high-level problems.
• Good writing, speaking and listening skills.
• Willingness to obtain required security/clearances.

Responsibilities

• Provide on-going technical, on-site and phone support to troubleshoot complex hardware, firmware and workflow issues.
• Deliver regional instruction on adjustments, repairs, upgrades and troubleshooting procedures.
• Create, organize and disseminate information to help engineers perform their duties more efficiently.
• Maintain and update problem records; escalate to Product support as needed.
• Manage regional FCO database to ensure compliance and timely installation/disposition.
• Collaborate with Product support on information sharing and best practices.

Skills

Printer knowledge

Diagnostics applications

Customer satisfaction

Solution development

Communication skills

Security clearance (required)

Education

HS Diploma or GED

Associate's degree in mechanical or electronics

Tools

A+

Network+

MCSE

Job description

Canon U.S.A., Inc. is seeking a Regional Technical Specialist to serve as the technical voice for regional priorities. You will provide on-going on-site and phone support to troubleshoot complex hardware, firmware and workflow issues, and deliver regional training on adjustments and upgrades.

Expect to maintain problem records and work with Product support on best practices. The role requires 4–6 years of related experience, an associate's degree in mechanical or electronics (or equivalent), and