Regional IT Support Analyst — Executive & Boardroom

TEKsystems; Alsip (IL); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Onsite work in Alsip

Job summary

TEKsystems is seeking a Regional IT Support Analyst to provide hands-on end-user support across North America from our Alsip, IL area. This contract-to-hire role covers device provisioning, onboarding/offboarding, hardware lifecycle management, and executive support, with escalation duties for urgent issues.

The position requires 5+ years in IT hardware/software support, ServiceNow or similar ITSM experience, and onsite/end-user focus.

Qualifications

• 5+ years of IT hardware and software support experience.
• Strong customer service and end‑user support experience.
• Experience with ServiceNow or similar ITSM platforms.
• Microsoft device provisioning and software deployment experience.
• Professional communication, documentation, and follow‑up skills.
• Experience managing IT equipment lifecycle and asset inventory.
• Ability to support executive users and high‑priority incidents.

Responsibilities

• Provide Tier 1/Tier 2 end-user hardware and software support
• Deliver white-glove support to executive leadership and boardroom environments
• Manage device provisioning, deployment, onboarding, and offboarding activities
• Maintain IT hardware inventory, stockrooms, loaner devices, and spare equipment
• Coordinate vendor and third‑party support for onsite services
• Support incident, request, and asset management through ServiceNow or equivalent ITSM platforms
• Serve as the regional escalation point for urgent technology issues
• Assist with telephony, printers, laptops, desktops, and other end‑user technologies
• Support local infrastructure changes and coordinate with infrastructure teams
• Assist Lab and OT teams with isolated/offline equipment needs
• Attend service management meetings and prioritize regional IT support activities

Skills

Support

Troubleshooting

Customer service

Desktop

Active directory

Technical support

Service desk

Servicenow

sccm

Application support

Hardware

Office 365

Windows

Phone support

Mac

Tools

SCCM

Intune

Job description

TEKsystems is seeking a Regional IT Support Analyst to provide hands-on end-user support across North America from our Alsip, IL area. This contract-to-hire role covers device provisioning, onboarding/offboarding, hardware lifecycle management, and executive support, with escalation duties for urgent issues.

The position requires 5+ years in IT hardware/software support, ServiceNow or similar ITSM experience, and onsite/end-user focus.