Senior Desktop & Microsoft 365 Support Specialist

TEKsystems; Lisle (IL); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Life insurance

Disability coverage

HSA

Transit benefits

PTO

Job summary

TEKsystems is seeking a Desktop Support Specialist in Lisle, IL for a contract, onsite role. You will deliver end-user support, manage devices, troubleshoot problems, and assist with IT initiatives in a Microsoft-centric environment.

The role emphasizes strong customer service and clear communication with leadership. The ideal candidate brings 5+ years in desktop/end-user support, solid Microsoft 365 troubleshooting skills, and experience administering user accounts and access.

Qualifications

• 5+ years in desktop or end-user support in a corporate setting.
• Strong troubleshooting of Microsoft 365 applications and services.
• Knowledge of user account administration and access management.
• Excellent customer service and communication skills.

Responsibilities

• Provide technical end-user support for employees and leadership.
• Troubleshoot hardware, software, and access issues.
• Support Microsoft 365 applications and related tech.
• Assist with device deployments, upgrades, and refreshes.
• Manage user accounts, permissions, onboarding and offboarding.
• Document support activities and maintain technical docs.
• Collaborate with IT teams on projects and ongoing initiatives.
• Maintain high customer service while resolving issues.

Skills

Desktop support

Microsoft 365

User accounts

Customer service

Job description

TEKsystems is seeking a Desktop Support Specialist in Lisle, IL for a contract, onsite role. You will deliver end-user support, manage devices, troubleshoot problems, and assist with IT initiatives in a Microsoft-centric environment.

The role emphasizes strong customer service and clear communication with leadership. The ideal candidate brings 5+ years in desktop/end-user support, solid Microsoft 365 troubleshooting skills, and experience administering user accounts and access.