Desktop Support Specialist — End-User Tech Champion

TEKsystems; Oakbrook Terrace (IL); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Paid Time Off

Job summary

TEKsystems in Oakbrook Terrace, IL seeks a Desktop Support Technician for a contract position. The role covers on-site and remote support for desktops, laptops, mobile devices, printers, and peripherals, with strong ticketing-system experience. Expect collaboration with IT teams and emphasis on user training.

You will deploy devices, manage accounts, assist with Office 365, and participate in IT initiatives while maintaining documentation and security best practices.

Qualifications

• 2-5 years of experience in desktop support, technical support, or help desk environments.
• Knowledge of Windows operating systems, Microsoft 365, Active Directory, and common desktop hardware.
• Experience using ITSM/ticketing systems (ServiceNow, Jira Service Management, Remedy).
• Familiarity with imaging tools, hardware deployment, and device lifecycle management.
• Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, VPNs, and wireless connectivity.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent customer service and communication abilities.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Provide on-site and remote technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.
• Respond to and resolve service requests and incidents through the organization's ticketing system.
• Troubleshoot hardware, software, operating system, application, and network connectivity issues.
• Install, configure, image, and deploy computers, mobile devices, and related equipment.
• Support user account administration, including password resets, account access, and permissions management.
• Assist users with Microsoft Office 365, email, collaboration tools, and other business applications.
• Perform hardware upgrades, device replacements, and basic break/fix support.
• Maintain accurate documentation of incidents, service requests, assets, and resolutions.
• Support virtual meeting technologies, remote access tools, and mobile device management solutions.
• Collaborate with internal IT teams and vendors to resolve escalated issues.
• Maintain hardware inventory and assist with asset lifecycle management, including deployment, recovery, and disposal.
• Provide user training and guidance on technology tools, security practices, and company procedures.

Skills

Customer service

Communication skills

Analytical thinking

Time management

Tools

Windows OS

Microsoft 365

Active Directory

ITSM ticketing systems

Imaging tools

Networking basics

SCCM/MECM/Intune

macOS support

Job description

TEKsystems in Oakbrook Terrace, IL seeks a Desktop Support Technician for a contract position. The role covers on-site and remote support for desktops, laptops, mobile devices, printers, and peripherals, with strong ticketing-system experience. Expect collaboration with IT teams and emphasis on user training.

You will deploy devices, manage accounts, assist with Office 365, and participate in IT initiatives while maintaining documentation and security best practices.