Information Technology Support Specialist

EPITEC; Rosemont (IL); On-site; USD 46,838 - 49,593; Full time

Job summary

A leading IT service provider is looking for an IT Support Specialist in Rosemont, IL. This contract position requires 2+ years of experience in desktop and mobile support. You will resolve incidents, assist with technical deployments, and provide support for meetings and IT inventory. Preferred qualifications include relevant certifications and a good understanding of networks and hardware troubleshooting.

Qualifications

• Minimum 2 years knowledge in IT technologies.
• Experience in Windows Desktop configuration and troubleshooting.
• General knowledge of Microsoft Office applications.

Responsibilities

• Analyze and resolve incident tickets.
• Support meetings with audio/visual assistance.
• Deploy technical solutions and document activities.

Skills

Desktop and mobile support experience

Hardware and Peripheral troubleshooting

Patience and effective communication

A+ or any Microsoft certification

WLAN Technologies

LAN Technologies

Active Directory support tools

Server operating systems

TCP/IP networking

Audio visual experience

Education

Bachelor’s degree (preferred)

Tools

Windows Desktop environment

Altiris

Symantec Endpoint Protection

BigFix

VPN

FortiClient

VDI

Job description

Overview

Title: IT Support Specialist

Location: Rosemont, IL

Details: Contract to hire position after 3 months, fully onsite role

Pay Rate: $34.00 – 36.00/hr. with benefit inclusions

Base pay range

$34.00/hr - $36.00/hr

Job Summary

Acts as a support arm for all corporate infrastructure support and application teams. Follows all required policies and established corporate standards.

Responsibilities

• Analyzes and resolves assigned incident and request tickets; documents problem resolution and communicates impact to internal customers; identifies, documents, and escalates issues to other support functions.
• Utilizes our current ITSM tool and intake methods to document and record all IT issues and activities.
• Assists in supporting meetings at assigned location from an audio/visual/computing standpoint.
• Assists in the deployment of technical solutions (e.g. scheduling, testing, installation, user training, onboarding, etc.) and documentation.
• Installs and configures hardware and software both in person and remotely; utilizes USF best practices and follows policy in installation and configuration of hardware and software.
• Manages change activities for all employee technical events (e.g. equipment setup, installation and removal, and basic user training as required with respect to new hires, terminations, position changes, etc.)
• Partners with the distribution center Operations team during peak shipping hours with technical equipment returns and repairs (RMA), printer maintenance, etc.
• Assists in inventory tracking of IT assets; manages stock of essential spare parts and equipment as required.
• Facilitates vendor repair and maintenance activities (e.g. scheduling and coordinating onsite work, directing vendor to equipment location, verifying required functionality upon repair, etc.)
• Other duties as assigned by manager.

Years of Experience and Education

Minimum of 2 years of knowledge in the technologies used within IT Area:

• Windows Desktop environment configuration and troubleshooting
• PC Hardware build and configuration skills
• General knowledge of handheld devices (Smartphones, iPads, Android tablets)
• General knowledge of all Microsoft Office applications
• Bachelor’s degree preferred but not required.

Skills Required

• Previous desktop and mobile support experience
• Hardware and Peripheral troubleshooting
• Patience, empathy, and ability to communicate effectively with end users
• A+ or any Microsoft certification is preferred
• WLAN Technologies: Wireless concepts
• LAN Technologies: TCP/IP, Ethernet switching, VLAN concepts, Routing concepts, Web filtering concepts
• Active Directory and related support tools
• Server operating systems: Windows modern and legacy
• DHCP, DNS, WINS, TCP/IP networking
• Third Party Software: Altiris, Symantec Endpoint Protection, BigFix, VPN, FortiClient, VDI
• Moves, Adds and Changes with regard to telecom wiring and devices
• Audio visual experience with Enterprise Video Endpoints and portable/stationary LCD projectors

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology, Administrative, and Customer Service

Industries

• IT System Training and Support, IT Services and IT Consulting, and IT System Operations and Maintenance