Onsite IT Hardware & Asset Support Specialist

TEKsystems; Gurnee (IL); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

PTO / Vacation

Job summary

TEKsystems, based in Illinois, seeks an on-site IT support professional for warehouse, deployment, and asset management operations in Gurnee. The role involves handling ITSM tickets, hardware fulfillment, imaging, and asset lifecycle tasks.

The ideal candidate will have experience in IT support and asset management, familiarity with Microsoft 365 applications and ticketing systems, and a valid driver's license to transport equipment between locations.

Qualifications

• Experience in IT support, desktop support, service desk, hardware deployment, or asset management environments.
• Familiarity with Microsoft 365 applications and IT ticketing systems.
• Knowledge of inventory management and asset tracking processes.
• Experience with enterprise systems such as ITSM platforms and ERP/asset management tools.
• Valid driver's license and ability to transport equipment between locations.

Responsibilities

• Support IT warehouse, deployment, and asset management operations.
• Process and manage assigned tickets through an IT service management (ITSM) platform.
• Fulfill hardware requests by preparing, shipping, receiving, and tracking IT equipment.
• Maintain accurate inventory records and update asset management systems for received, deployed, and returned equipment.
• Assist with computer imaging, configuration, and deployment activities.
• Coordinate equipment recovery efforts for departing users, including collecting, shipping, and processing returned devices and peripherals.
• Support hardware lifecycle management, including inventory audits, device tracking, and asset disposition.
• Install and set up computer peripherals, monitors, and related equipment as needed.
• Ensure compliance with data handling, equipment recovery, and asset management procedures.
• Collaborate with internal teams to support IT hardware distribution and operational needs.
• Maintain accurate documentation of inventory, deployments, and support activities.
• Follow established policies, procedures, and safety standards while performing daily tasks.
• Perform additional duties as assigned, including local equipment pickup and delivery when required.

Skills

IT support

Microsoft 365

Inventory management

ITSM platforms

Asset management tools

Driver's license

Tools

Ticketing systems

Job description

TEKsystems, based in Illinois, seeks an on-site IT support professional for warehouse, deployment, and asset management operations in Gurnee. The role involves handling ITSM tickets, hardware fulfillment, imaging, and asset lifecycle tasks.

The ideal candidate will have experience in IT support and asset management, familiarity with Microsoft 365 applications and ticketing systems, and a valid driver's license to transport equipment between locations.