IT Support Analyst

TEKsystems; Richland Center (WI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life insurance

Disability insurance

HSA

Job summary

TEKsystems is seeking an IT Support Analyst to provide hands-on technical support for a manufacturing operations and corporate office environment. This on-site role covers end-user support, hardware troubleshooting, and coordination with infrastructure teams in a fast-paced setting.

You will handle desktop/laptop/mobile device support, conference room tech, and ticket management while collaborating with vendors and internal teams.

Qualifications

• 2+ years of IT support experience, preferably in manufacturing or industrial environments.
• Strong troubleshooting across hardware, software, and basic networking.
• Understanding of networking concepts and enterprise IT environments.
• Experience supporting Microsoft technologies and endpoint management tools.
• Excellent problem-solving and organizational skills.

Responsibilities

• Provide break/fix support for desktops, laptops, mobile devices, phones, printers, and other network-connected equipment.
• Support plant and office employees with day-to-day technical issues and service requests.
• Configure and support conference room technology, including audio/video equipment and meeting room systems.
• Manage ticket queues, walk-up support requests, and escalations with strong customer service.
• Coordinate with vendors and internal teams to resolve hardware and technology issues.
• Perform technology audits, inventory tracking, and asset management activities.
• Assist with device imaging, Microsoft Autopilot deployments, and Intune-related testing and support.
• Document processes, troubleshooting steps, and technical solutions.
• Work independently to prioritize and resolve issues in a dynamic manufacturing environment.
• Occasionally provide after-hours or on-call remote support as needed.

Skills

IT support

Troubleshooting

Networking fundamentals

Microsoft technologies

Endpoint management

Communication

Customer service

Tools

Intune

Microsoft Autopilot

Endpoint management tools

Job description

Job Description

TEKsystems is seeking an IT Support Analyst to provide hands‑on technical support for a manufacturing operations and corporate office environment. This is a high‑visibility role that combines end‑user support, hardware troubleshooting, and infrastructure coordination in a fast‑paced setting.

Responsibilities

• Provide break/fix support for desktops, laptops, mobile devices, phones, printers, and other network-connected equipment.
• Support plant and office employees with day‑to‑day technical issues and service requests.
• Configure and support conference room technology, including audio/video equipment and meeting room systems.
• Manage ticket queues, walk‑up support requests, and escalations while maintaining excellent customer service.
• Coordinate with vendors and internal teams to resolve hardware and technology‑related issues.
• Perform technology audits, inventory tracking, and asset management activities.
• Assist with device imaging, Microsoft Autopilot deployments, and Intune‑related testing and support.
• Document processes, troubleshooting steps, and technical solutions.
• Work independently to prioritize and resolve issues in a dynamic manufacturing environment.
• Occasionally provide after‑hours or on‑call remote support as needed.

Requirements

• 2+ years of IT support experience, preferably within a manufacturing or industrial environment.
• Strong troubleshooting skills across hardware, software, and basic networking technologies.
• Understanding of networking concepts and enterprise IT environments.
• Experience supporting Microsoft technologies and endpoint management tools.
• Excellent critical thinking, problem‑solving, and organizational skills.
• Ability to manage multiple priorities and work effectively with minimal supervision.
• Strong communication and customer service skills.
• Comfortable working in a manufacturing environment, including using ladders or scissor lifts when necessary.

Position Details

Schedule: Monday through Friday, 7:00 AM to 4:00 PM

Location: 100% onsite in Richland Center

Job Type & Location

This is a Contract position based out of Richland Center, WI.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Richland Center, WI.

Application Deadline

This position is anticipated to close on Aug 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.