Regional IT Help Desk Pro – Travel and Tech Support

Great River Regional Library; Saint Cloud (MN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

Vision insurance

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Job summary

Great River Regional Library is seeking a Computer Support Technician to provide help desk support and technical assistance across the region. This is a benefit-eligible position with dynamic responsibilities across multiple libraries.

Responsibilities include troubleshooting, system maintenance, and user training, plus regional travel to deliver technology services and support. A two-year college or equivalent plus two years of computer experience are required.

Qualifications

• Two years college or specialized post-high school training in computer science or related field, or equivalent.
• Two years computer experience.
• Excellent written and oral communication skills.
• Strong organizational skills with attention to detail.
• Ability to travel to libraries throughout the region.

Responsibilities

• Troubleshoots and resolves customer reported problems with systems/applications.
• Performs routine maintenance of computers and equipment.
• Provides technical assistance to staff in use of equipment and software.
• Installs, configures and tests computer hardware and software.
• Runs and distributes daily, weekly, and monthly computer generated reports as directed.
• Maintains inventory of all hardware and software.
• Accesses, uses and maintains confidential labor relations information and maintains confidentiality of that information.
• Monitors work tickets, responds in a timely manner, and documents work completed.
• Supports the Information Technology department by working on projects as assigned.
• Travels to libraries throughout the region to provide technology services.

Skills

Troubleshooting

Customer service

Time management

Communication

Organization

Teamwork

Education

Two years college or specialized post-high school training in computer science

Two years computer experience

Job description

Great River Regional Library is seeking a Computer Support Technician to provide help desk support and technical assistance across the region. This is a benefit-eligible position with dynamic responsibilities across multiple libraries.

Responsibilities include troubleshooting, system maintenance, and user training, plus regional travel to deliver technology services and support. A two-year college or equivalent plus two years of computer experience are required.