Onsite Library IT Technician — Travel Required

Library Systems & Services Llc; Desert Hot Springs (CA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Tuition Assistance

Retirement Plan (401k)

Life Insurance (Basic, Voluntary &

Job summary

Library Systems & Services Llc is seeking an IT Technician to provide customer service oriented technical support for staff and library patrons across Riverside County desert libraries, including Desert Hot Springs.

Role requires travel between multiple library locations, delivering basic networking support and system maintenance. The position emphasizes clear communication and training on new systems and software.

Qualifications

• High School diploma or equivalent; Associates degree or certificate preferred.
• Able to communicate with diverse populations; English/Spanish bilingual a plus.
• Possess good written and oral communication skills.
• Basic knowledge of computer networking, hardware and software systems.
• Basic knowledge of Windows Administration, to include GPO.
• General knowledge of computer troubleshooting.
• Ability to provide instruction in basic computer use—hardware and software.
• General knowledge of networking principles, Windows back-up, and imaging procedures.

Responsibilities

• Provide entry level IT support for library staff at multiple sites.
• Identify, troubleshoot and resolve hardware, software, and network related problems encountered by end-users.
• Provide basic networking support.
• Interact with vendors as necessary to support and maintain the IT environment.
• Use established tracking systems to log requests; monitor progress, track problem resolution identify patterns of failure, research bug fixes and implement solutions.
• Effectively communicate with manager, staff, and end users regarding unresolved problems.
• Other duties as assigned.

Skills

Customer service

Technical support

Networking basics

Bilingual English/Spanish

Communication skills

Education

High School diploma or equivalent

Associates degree or certificate (field)

Tools

Windows Administration (GPO)

Networking concepts

Imaging procedures

Backup procedures

Job description

Library Systems & Services Llc is seeking an IT Technician to provide customer service oriented technical support for staff and library patrons across Riverside County desert libraries, including Desert Hot Springs.

Role requires travel between multiple library locations, delivering basic networking support and system maintenance. The position emphasizes clear communication and training on new systems and software.