Regional Customer Experience Specialist

Huntington Bancshares, Inc.; Fulshear (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Huntington Bancshares, Inc. is seeking an Area Customer Experience Specialist (ACES) to support branches across the region. This role involves traveling between local branches, delivering consistently excellent customer service, and helping customers with deposits, loans, and banking technology.

Dependable transportation is essential for multi-branch coverage. ACEs act as financial concierges, educate customers on online and mobile banking, and collaborate with leadership for coaching and skill

Qualifications

• High School Diploma or GED is required.
• At least 1 year of customer service and branch banking experience.
• Willingness to travel between branches and reliable transportation.

Responsibilities

• Provide coverage in all aspects of branch banking, assist customers and refer to other bank areas as needed.
• Process customer transactions accurately and maintain cash controls.
• Deliver excellent customer service and resolve issues effectively.
• Educate customers on deposits and loans and assist with account maintenance.

Skills

Customer service

Branch banking experience

Tech literacy

Education

High School Diploma or GED

Bachelor’s degree

Tools

NMLS licensing

Notary licensing

Job description

Huntington Bancshares, Inc. is seeking an Area Customer Experience Specialist (ACES) to support branches across the region. This role involves traveling between local branches, delivering consistently excellent customer service, and helping customers with deposits, loans, and banking technology.

Dependable transportation is essential for multi-branch coverage. ACEs act as financial concierges, educate customers on online and mobile banking, and collaborate with leadership for coaching and skill