Regional Banking Concierge & Customer Experience Lead

Huntington National Bank; Van Alstyne (TX); Sur place; USD 36 000 - 54 000; Plein temps

Résumé du poste

Huntington National Bank is seeking an Area Customer Experience Specialist to deliver best-in-class service to customers and colleagues across multiple branches. The ACES role involves traveling between local branches and adapting to changing locations to provide dependable, customer-centric support.

You will process transactions, educate customers on deposits and loans, promote banking products, and ensure compliant service while leveraging technology.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year customer service and branch banking experience.
• Bachelor’s degree preferred.
• Cash handling experience.
• Banking, sales, investments, consumer lending, business banking, and customer service/presentation skills are valued.
• Military service in administration, contracting, civil affairs or similar roles is relevant.

Responsabilités

• Provide coverage in all aspects of branch banking including customer transactions and advising customers.
• Process customer transactions accurately and balance daily cash.
• Deliver excellent customer service and resolve issues.
• Educate customers on deposits, loans and service issues.
• Help customers with online, mobile, and ATM banking technologies.
• Adhere to operational, security, risk and regulatory policies.
• NMLS licensing available as part of career development.
• Notary licensing preferred.
• Travel to multiple branch locations throughout the week.
• Perform other duties as assigned.

Connaissances

Customer service

Branch banking

Sales experience

Communication

Presentation skills

Formation

High School Diploma or GED

Bachelor’s degree

Description du poste

Huntington National Bank is seeking an Area Customer Experience Specialist to deliver best-in-class service to customers and colleagues across multiple branches. The ACES role involves traveling between local branches and adapting to changing locations to provide dependable, customer-centric support.

You will process transactions, educate customers on deposits and loans, promote banking products, and ensure compliant service while leveraging technology.