Travel-ready Regional Banking Concierge & Branch Support Pro

Huntington National Bank; Glenview (IL); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Paid holidays

PTO

Job summary

Huntington National Bank is seeking an Area Customer Experience Specialist (ACES) to provide best-in-class service across multiple branches in the region. You will support branches, handle transactions, educate customers on online, mobile, and ATM banking, and identify opportunities to deepen relationships.

The role involves travel between local branches, adaptability to different locations, and growth through centralized coaching.

Qualifications

• Minimum of 1 year customer service and branch banking experience.
• NMLS licensing available as part of career development.
• Strong knowledge of banking products and services.
• Ability to learn and educate customers on online, mobile, and ATM banking.

Responsibilities

• Provide coverage in all aspects of branch banking including transactions and servicing customer needs.
• Process customer transactions accurately and maintain cash controls.
• Deliver excellent customer service and resolve issues effectively.
• Educate customers on deposits, loans, and banking services.
• Travel to multiple branch locations and adapt to changing environments.

Skills

Customer service

Branch banking

Sales

Presentation skills

Banking products

Education

Bachelor's degree

High school diploma or GED

Job description

Huntington National Bank is seeking an Area Customer Experience Specialist (ACES) to provide best-in-class service across multiple branches in the region. You will support branches, handle transactions, educate customers on online, mobile, and ATM banking, and identify opportunities to deepen relationships.

The role involves travel between local branches, adaptability to different locations, and growth through centralized coaching.