Regional Customer Experience Banker Travel & Growth

Huntington Bancshares, Inc.; Pinckney (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Huntington Bancshares, Inc. is seeking an Area Customer Experience Specialist (ACES) to support multiple local branches within a region. You will assist customers with transactions, explain banking products, and coach branch staff to deliver exceptional service.

This role involves travel between branches and requires reliable transportation. As part of the ACES team, you will be a resource for colleagues, helping them grow their skills while upholding risk and regulatory standards.

Qualifications

• High School Diploma or GED.
• Minimum of 1 year customer service and branch banking experience.
• Preferred: Bachelor’s degree and cash handling experience.
• NMLS licensing available; Notary licensing preferred.
• Military service in administration, contracting, civil affairs or similar roles.

Responsibilities

• Provide coverage across branch banking including customer transactions and guidance to customers.
• Process customer transactions accurately and maintain cash controls.
• Deliver excellent customer service and resolve issues.
• Educate customers on deposits, loans and banking technology.
• Travel to multiple branch locations as needed.
• Adhere to operational, security, risk and regulatory policies.

Skills

Customer service

Sales

Presentation skills

Education

Bachelor’s degree

High School Diploma or GED

Job description

Huntington Bancshares, Inc. is seeking an Area Customer Experience Specialist (ACES) to support multiple local branches within a region. You will assist customers with transactions, explain banking products, and coach branch staff to deliver exceptional service.

This role involves travel between branches and requires reliable transportation. As part of the ACES team, you will be a resource for colleagues, helping them grow their skills while upholding risk and regulatory standards.