Multi-Branch Customer Experience Specialist

Huntington National Bank; Maumee (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Huntington National Bank is seeking an Area Customer Experience Specialist to support multiple branches in the region. The role travels between local branches, providing high-quality service and expert guidance to customers and colleagues.

As an ACES, you will educate customers on deposits, loans, and banking technology, while ensuring accurate transactions and adherence to policies. Notary/NMLS licensing may be pursued for career development, and reliable transportation is essential.

Qualifications

• High School Diploma or GED.
• Minimum of 1 year customer service and branch banking experience.
• Bachelor’s degree preferred.
• NMLS licensing available as part of career development.
• Notary licensing preferred.

Responsibilities

• Provide coverage in all aspects of branch banking including customer transactions and advising customers.
• Process customer transactions accurately and maintain cash controls.
• Deliver excellent customer service and resolve issues.
• Educate customers on deposits, loans and account maintenance.
• Assist customers with bank technology (online, mobile, ATM).
• Follow operational, security, risk and regulatory policies.

Skills

Customer service

Banking

Sales

Investments

Consumer lending

Business banking

Business lending

Presentation skills

Education

Bachelor’s degree

High School Diploma or GED

Job description

Huntington National Bank is seeking an Area Customer Experience Specialist to support multiple branches in the region. The role travels between local branches, providing high-quality service and expert guidance to customers and colleagues.

As an ACES, you will educate customers on deposits, loans, and banking technology, while ensuring accurate transactions and adherence to policies. Notary/NMLS licensing may be pursued for career development, and reliable transportation is essential.