Regional Customer Experience Concierge

Huntington Bank; Gaylord (MI); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Huntington Bank is seeking an Area Customer Experience Specialist to provide best-in-class service to customers and colleagues across multiple branches. You will retain and grow customer relationships, identify financial goals, and recommend deposit, loan, and other banking products while educating customers on technology.

You will support branches regionally, travel between locations, and be a dependable resource for teammates.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year customer service and branch banking experience.
• Bachelor’s degree preferred; cash handling and financial services knowledge a plus.

Responsabilités

• Handle customer transactions accurately with proper cash controls.
• Provide exemplary customer service and resolve issues.
• Educate customers on deposits, loans, online/mobile/ATM banking; promote bank products.
• Support branch colleagues across multiple locations and adapt to travel.
• Adhere to all policies, security, risk and regulatory guidelines.

Connaissances

Customer service

Branch banking

Sales and cross-sell

Presentation skills

Tech-savvy / banking technology

Formation

High School Diploma or GED

Bachelor’s degree preferred

Description du poste

Huntington Bank is seeking an Area Customer Experience Specialist to provide best-in-class service to customers and colleagues across multiple branches. You will retain and grow customer relationships, identify financial goals, and recommend deposit, loan, and other banking products while educating customers on technology.

You will support branches regionally, travel between locations, and be a dependable resource for teammates.