Receptionist

Talentify; Plymouth (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Plymouth Physical Therapy Specialists is seeking a professional, friendly front desk receptionist to join our team in Michigan. You will handle patient check-ins, multi-line phone system, insurance verification, data entry, and day-to-day operations in a fast-paced, patient-focused environment.

The role emphasizes accuracy, customer service, and the ability to multitask while greeting patients as the first point of contact. Clinic hours are early morning to evening with potential Saturdays.

Qualifications

• Computer proficiency is required.
• Strong organizational and problem-solving skills.
• Excellent customer service, interpersonal and communication skills.
• High accuracy and attention to detail are essential.
• Ability to work independently and in a team.
• Ability to multitask and prioritize tasks.

Responsibilities

• Enter and update new patient demographics in the system for billing accuracy.
• Collect and verify insurance information and obtain authorizations as needed.
• Collect co-pays and balances according to office policies.
• Review forms for accuracy and completeness.
• Schedule patient appointments at checkout and answer phones.
• Maintain a clean, orderly waiting area and adhere to HIPAA guidelines.
• Assist Director and Practice Manager with daily tasks.

Skills

Computer proficiency

Organization skills

Customer service

Attention to detail

Teamwork

Multitasking

Job description

Company Description

For over 30 years, Plymouth Physical Therapy Specialists has been dedicated to our patients, always putting their needs first. Our team, with a wide range of professional skills, is committed to providing outpatient care in orthopedics, sports injuries, joint replacement, industrial rehabilitation, pediatrics, and geriatrics. We are fully equipped to offer the latest, research-backed treatments for a maximized rehabilitation experience.

Job Description

Plymouth Physical Therapy Specialists is looking for a professional, friendly and organized front desk receptionist to join our growing team at Plymouth Physical Therapy Specialists. Our ideal candidate will be detail-oriented, able to handle a multi-line phone system, and multi-task in a fast-paced environment, all while maintaining a welcoming presence with patients as the first greeter. The position will involve customer service, insurance verification, data entry, and overseeing day-to-day operations.

Responsibilities:

• Obtains and enters new patient demographics; updates patient information, as necessary in the computer system to maintain accuracy for billing.
• Obtains insurance information; as required by office policies.
• Verify insurance benefits/obtain authorizations as needed to process patient for services
• Collects all co-pays and balances, as required by office policies.
• Reviews all forms for accuracy and completion according to office policies.
• Schedules patient appointments at check-out.
• Answers phones and transfers to appropriate staff.
• Maintains a clean and orderly waiting area.
• Adheres to HIPAA regulations and guidelines.
• Completes additional tasks to assist the Director and Practice Manager as necessary.

Qualifications

• Computer proficiency
• Effective organization skills and problem solving skills
• Excellent customer service skills, interpersonal and communication skills
• High level of accuracy and attention to detail
• Ability to work effectively independently as well within a team setting
• Ability to multitask and prioritize responsibilities

Additional Information

Hours:

• 40 hours per week
• Clinic hours are from 6 AM to 7 PM
• Some Saturdays may be required