Receptionist

U.S. Physical Therapy; Plymouth (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Plymouth Physical Therapy Specialists is seeking a professional, friendly front desk receptionist to join our team. You will manage a multi-line phone system, greet patients, collect demographics, verify insurance, and enter data to support daily operations in a busy outpatient setting.

The role requires detail orientation, ability to multitask, and strong customer service. Work hours are 40 hours weekly with clinic hours from 6 AM to 7 PM, with some Saturdays possible; we are an equal

Qualifications

• Computer proficiency is required for data entry and patient information management.
• Strong organizational and problem-solving skills.
• Excellent customer service, interpersonal, and communication skills are essential.
• High level of accuracy and attention to detail is necessary for demographic and insurance data.
• Ability to work effectively both independently and in a team.
• Must be able to multitask and prioritize responsibilities in a fast-paced setting.

Responsibilities

• Obtains and enters new patient demographics and updates information.
• Obtains and verifies insurance information and authorizations as needed.
• Collects co-pays and balances per office policy.
• Schedules patient appointments at checkout and answers phones.
• Maintains a clean waiting area and adheres to HIPAA guidelines.
• Performs additional tasks to assist the Director and Practice Manager.

Skills

Computer proficiency

Organization skills

Customer service

Attention to detail

Team player

Multitasking

Interpersonal skills

Communication

Job description

Company Description

For over 30 years, Plymouth Physical Therapy Specialists has been dedicated to our patients, always putting their needs first. Our team, with a wide range of professional skills, is committed to providing outpatient care in orthopedics, sports injuries, joint replacement, industrial rehabilitation, pediatrics, and geriatrics. We are fully equipped to offer the latest, research-backed treatments for a maximized rehabilitation experience.

Job Description

Plymouth Physical Therapy Specialists is looking for a professional, friendly and organized front desk receptionist to join our growing team at Plymouth Physical Therapy Specialists. Our ideal candidate will be detail-oriented, able to handle a multi-line phone system, and multi-task in a fast-paced environment, all while maintaining a welcoming presence with patients as the first greeter. The position will involve customer service, insurance verification, data entry, and overseeing day-to-day operations.

Responsibilities:

• Obtains and enters new patient demographics; updates patient information, as necessary in the computer system to maintain accuracy for billing.
• Obtains insurance information; as required by office policies.
• Verify insurance benefits/obtain authorizations as needed to process patient for services
• Collects all co-pays and balances, as required by office policies.
• Reviews all forms for accuracy and completion according to office policies.
• Schedules patient appointments at check-out.
• Answers phones and transfers to appropriate staff.
• Maintains a clean and orderly waiting area.
• Adheres to HIPAA regulations and guidelines.
• Completes additional tasks to assist the Director and Practice Manager as necessary.

Qualifications

• Computer proficiency
• Effective organization skills and problem solving skills
• Excellent customer service skills, interpersonal and communication skills
• High level of accuracy and attention to detail
• Ability to work effectively independently as well within a team setting
• Ability to multitask and prioritize responsibilities

Additional Information

Hours:

• 40 hours per week
• Clinic hours are from 6 AM to 7 PM
• Some Saturdays may be required

We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you’d like to view a copy of the company’s affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at [e-mail]