Receptionist

US Physical Therapy; Plymouth (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Plymouth Physical Therapy Specialists in Plymouth, MI is seeking a professional, friendly, and organized front desk receptionist to join our growing team. The ideal candidate will manage a multi-line phone system, greet patients, and support daily office operations.

You will handle patient demographics, insurance verification, data entry, scheduling, and front-desk duties in a fast-paced outpatient setting, while maintaining accuracy and a welcoming atmosphere.

Qualifications

• Front desk receptionist experience preferred.
• Detail-oriented with strong organizational skills.
• Able to manage a multi-line phone system and greet patients professionally.
• Experience with insurance verification, data entry, and daily office tasks.
• Developed interpersonal and communication skills for patient care.

Responsibilities

• Obtain and enter new patient demographics and update records.
• Verify insurance information and obtain authorizations as needed.
• Process patient billing including co-pays and balances.
• Review forms for accuracy and completeness.
• Schedule patient appointments at checkout.
• Answer phones and transfer calls to the appropriate staff.
• Maintain a clean and welcoming waiting area.
• Ensure HIPAA compliance.
• Support the Director and Practice Manager with miscellaneous tasks.

Skills

Customer service

Multitasking

Attention to detail

Phone system management

Data entry

Insurance verification

Interpersonal communication

Job description

For over 30 years, Plymouth Physical Therapy Specialists has been dedicated to our patients, always putting their needs first. Our team, with a wide range of professional skills, is committed to providing outpatient care in orthopedics, sports injuries, joint replacement, industrial rehabilitation, pediatrics, and geriatrics. We are fully equipped to offer the latest, research-backed treatments for a maximized rehabilitation experience.

Plymouth Physical Therapy Specialistsis looking for a professional, friendly and organized front desk receptionist to join our growing team at Plymouth Physical Therapy Specialists. Our ideal candidate will be detail-oriented, able to handle a multi-line phone system, and multi-task in a fast-paced environment, all while maintaining a welcoming presence with patients as the first greeter. The position will involve customer service, insurance verification, data entry, and overseeing day-to-day operations.

Responsibilities:

• Obtains and enters new patient demographics; updates patient information, as necessary in the computer system to maintain accuracy for billing.

• Obtains insurance information; as required by office policies.

• Verify insurance benefits/obtain authorizations as needed to process patient for services

• Collects all co-pays and balances, as required by office policies.

• Reviews all forms for accuracy and completion according to office policies.

• Schedules patient appointments at check-out.

• Answers phones and transfers to appropriate staff.

• Maintains a clean and orderly waiting area.

• Adheres to HIPAA regulations and guidelines.

• Completes additional tasks to assist the Director and Practice Manager as necessary.

• Computer proficiency

• Effective organization skills and problem solving skills

• Excellent customer service skills, interpersonal and communication skills

• High level of accuracy and attention to detail

• Ability to work effectively independently as well within a team setting

• Ability to multitask and prioritize responsibilities

Hours:

• 40 hours per week

• Clinic hours are from 6 AM to 7 PM

• Some Saturdays may be required