Receptionist

SmartRecruiters, Inc.; Plymouth Charter Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Plymouth Physical Therapy Specialists is seeking a professional, friendly front desk receptionist to join our team. You will be the first point of contact for patients, handle a multi-line phone system, perform data entry, insurance verification, and ensure smooth daily operations.

The role emphasizes accuracy, courtesy, HIPAA compliance, and teamwork with clinical staff. Hours are 40 per week, with clinic hours from 6 AM to 7 PM and occasional Saturdays.

Qualifications

• Computer proficiency required.
• Strong organization and problem-solving skills.
• Excellent customer service, interpersonal and communication skills.
• High level of accuracy and attention to detail.
• Ability to work independently and in a team.
• Capable of multitasking and prioritizing responsibilities.

Responsibilities

• Obtain and enter new patient demographics and update information for billing accuracy.
• Gather insurance information per policies.
• Verify benefits and obtain authorizations as needed for services.
• Collect co-pays and balances per policies.
• Review forms for accuracy and completeness.
• Schedule patient appointments at checkout.
• Answer phones and direct to appropriate staff.
• Maintain a clean and orderly waiting area.
• Adhere to HIPAA regulations and guidelines.
• Assist Director and Practice Manager with additional tasks as needed.

Skills

Computer proficiency

Organization

Customer service

Attention to detail

Team collaboration

Multitasking

Job description

For over 30 years, Plymouth Physical Therapy Specialists has been dedicated to our patients, always putting their needs first. Our team, with a wide range of professional skills, is committed to providing outpatient care in orthopedics, sports injuries, joint replacement, industrial rehabilitation, pediatrics, and geriatrics. We are fully equipped to offer the latest, research-backed treatments for a maximized rehabilitation experience.

Job Description

Plymouth Physical Therapy Specialistsis looking for a professional, friendly and organized front desk receptionist to join our growing team at Plymouth Physical Therapy Specialists. Our ideal candidate will be detail-oriented, able to handle a multi-line phone system, and multi-task in a fast-paced environment, all while maintaining a welcoming presence with patients as the first greeter. The position will involve customer service, insurance verification, data entry, and overseeing day-to-day operations.

Responsibilities

• Obtains and enters new patient demographics; updates patient information, as necessary in the computer system to maintain accuracy for billing.
• Obtains insurance information; as required by office policies.
• Verify insurance benefits/obtain authorizations as needed to process patient for services
• Collects all co-pays and balances, as required by office policies.
• Reviews all forms for accuracy and completion according to office policies.
• Schedules patient appointments at check-out.
• Answers phones and transfers to appropriate staff.
• Maintains a clean and orderly waiting area.
• Adheres to HIPAA regulations and guidelines.
• Completes additional tasks to assist the Director and Practice Manager as necessary.

Qualifications

• Computer proficiency
• Effective organization skills and problem solving skills
• Excellent customer service skills, interpersonal and communication skills
• High level of accuracy and attention to detail
• Ability to work effectively independently as well within a team setting
• Ability to multitask and prioritize responsibilities

Additional Information

Hours:

40 hours per week

Clinic hours are from 6 AM to 7 PM

Some Saturdays may be required