Front Desk & Patient Services Specialist

US Physical Therapy; Plymouth (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Plymouth Physical Therapy Specialists in Plymouth, MI is seeking a professional, friendly, and organized front desk receptionist to join our growing team. The ideal candidate will manage a multi-line phone system, greet patients, and support daily office operations.

You will handle patient demographics, insurance verification, data entry, scheduling, and front-desk duties in a fast-paced outpatient setting, while maintaining accuracy and a welcoming atmosphere.

Qualifications

• Front desk receptionist experience preferred.
• Detail-oriented with strong organizational skills.
• Able to manage a multi-line phone system and greet patients professionally.
• Experience with insurance verification, data entry, and daily office tasks.
• Developed interpersonal and communication skills for patient care.

Responsibilities

• Obtain and enter new patient demographics and update records.
• Verify insurance information and obtain authorizations as needed.
• Process patient billing including co-pays and balances.
• Review forms for accuracy and completeness.
• Schedule patient appointments at checkout.
• Answer phones and transfer calls to the appropriate staff.
• Maintain a clean and welcoming waiting area.
• Ensure HIPAA compliance.
• Support the Director and Practice Manager with miscellaneous tasks.

Skills

Customer service

Multitasking

Attention to detail

Phone system management

Data entry

Insurance verification

Interpersonal communication

Job description

Plymouth Physical Therapy Specialists in Plymouth, MI is seeking a professional, friendly, and organized front desk receptionist to join our growing team. The ideal candidate will manage a multi-line phone system, greet patients, and support daily office operations.

You will handle patient demographics, insurance verification, data entry, scheduling, and front-desk duties in a fast-paced outpatient setting, while maintaining accuracy and a welcoming atmosphere.