Healthcare Front Desk Specialist

U.S. Physical Therapy; Plymouth (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Plymouth Physical Therapy Specialists is seeking a professional, friendly front desk receptionist to join our team. You will manage a multi-line phone system, greet patients, collect demographics, verify insurance, and enter data to support daily operations in a busy outpatient setting.

The role requires detail orientation, ability to multitask, and strong customer service. Work hours are 40 hours weekly with clinic hours from 6 AM to 7 PM, with some Saturdays possible; we are an equal

Qualifications

• Computer proficiency is required for data entry and patient information management.
• Strong organizational and problem-solving skills.
• Excellent customer service, interpersonal, and communication skills are essential.
• High level of accuracy and attention to detail is necessary for demographic and insurance data.
• Ability to work effectively both independently and in a team.
• Must be able to multitask and prioritize responsibilities in a fast-paced setting.

Responsibilities

• Obtains and enters new patient demographics and updates information.
• Obtains and verifies insurance information and authorizations as needed.
• Collects co-pays and balances per office policy.
• Schedules patient appointments at checkout and answers phones.
• Maintains a clean waiting area and adheres to HIPAA guidelines.
• Performs additional tasks to assist the Director and Practice Manager.

Skills

Computer proficiency

Organization skills

Customer service

Attention to detail

Team player

Multitasking

Interpersonal skills

Communication

Job description

Plymouth Physical Therapy Specialists is seeking a professional, friendly front desk receptionist to join our team. You will manage a multi-line phone system, greet patients, collect demographics, verify insurance, and enter data to support daily operations in a busy outpatient setting.

The role requires detail orientation, ability to multitask, and strong customer service. Work hours are 40 hours weekly with clinic hours from 6 AM to 7 PM, with some Saturdays possible; we are an equal