Patient Experience Coordinator – Front Desk (Full-Time)

Talentify; Plymouth (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Plymouth Physical Therapy Specialists is seeking a professional, friendly front desk receptionist to join our team in Michigan. You will handle patient check-ins, multi-line phone system, insurance verification, data entry, and day-to-day operations in a fast-paced, patient-focused environment.

The role emphasizes accuracy, customer service, and the ability to multitask while greeting patients as the first point of contact. Clinic hours are early morning to evening with potential Saturdays.

Qualifications

• Computer proficiency is required.
• Strong organizational and problem-solving skills.
• Excellent customer service, interpersonal and communication skills.
• High accuracy and attention to detail are essential.
• Ability to work independently and in a team.
• Ability to multitask and prioritize tasks.

Responsibilities

• Enter and update new patient demographics in the system for billing accuracy.
• Collect and verify insurance information and obtain authorizations as needed.
• Collect co-pays and balances according to office policies.
• Review forms for accuracy and completeness.
• Schedule patient appointments at checkout and answer phones.
• Maintain a clean, orderly waiting area and adhere to HIPAA guidelines.
• Assist Director and Practice Manager with daily tasks.

Skills

Computer proficiency

Organization skills

Customer service

Attention to detail

Teamwork

Multitasking

Job description

Plymouth Physical Therapy Specialists is seeking a professional, friendly front desk receptionist to join our team in Michigan. You will handle patient check-ins, multi-line phone system, insurance verification, data entry, and day-to-day operations in a fast-paced, patient-focused environment.

The role emphasizes accuracy, customer service, and the ability to multitask while greeting patients as the first point of contact. Clinic hours are early morning to evening with potential Saturdays.