Pulmonary Front Desk Specialist — Patient Experience

Wellstar Health System; Marietta (GA); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Wellstar Health System is seeking a Day shift Front Office Specialist to greet patients, register and check out, answer calls, schedule appointments, and manage cash and paperwork in a fast-paced clinic setting.

The role emphasizes exceptional customer service, accurate EHR entries, insurance verification, and teamwork with clinical staff to support patient experience and financial goals.

Competenze

• 2 years administrative front office experience in a physician practice or health care setting.
• High School Diploma / GED.
• Computer skills essential; medical terminology (CPT-4, ICD-9, HCPCS) preferred.

Mansioni

• Greet patients and guests in person or on the telephone, identifying self and practice (AIDET).
• Answer incoming calls, direct to appropriate personnel, schedule appointments, and handle non-clinical tasks in the EHR.
• Communicate delays to patients and coordinate with clinical staff and providers as a team.
• Register and schedule patients for appointments; verify insurance eligibility via Experion; check in/out; collect necessary paperwork.

Conoscenze

Computer skills

Verbal communication

Written communication

Medical terminology

Insurance filing/requirements

Formazione

High School Diploma / GED

Strumenti

Experion EHR

Descrizione del lavoro

Wellstar Health System is seeking a Day shift Front Office Specialist to greet patients, register and check out, answer calls, schedule appointments, and manage cash and paperwork in a fast-paced clinic setting.

The role emphasizes exceptional customer service, accurate EHR entries, insurance verification, and teamwork with clinical staff to support patient experience and financial goals.