Patient-Focused Front Desk & Scheduling Specialist

5000 Wellstar Medical Group, LLC; United States; On-site; USD 34,000 - 52,000; Full time

Job summary

Wellstar is seeking a Front Office Specialist to greet patients, register them at check-in/check-out, answer phones, schedule appointments, and support daily practice operations. This role emphasizes exceptional customer service, accuracy, and teamwork within a health system.

The position requires strong communication skills, medical terminology familiarity, and the ability to multi-task in a fast-paced environment while contributing to patient experience and financial goals.

Qualifications

• High school diploma or equivalent is required.
• 2 years administrative front office experience in a physician practice or health care setting is preferred; customer service experience is required.
• Computer skills are essential; medical terminology including CPT-4, ICD-9 and HCPCS is preferred.
• Knowledge of insurance filing and requirements; strong verbal and written communication; English language proficiency in a team environment.

Responsibilities

• Greet customers and register patients at check-in and check-out.
• Answer phones, schedule appointments, and support front-office operations.
• Handle cash management and other administrative tasks to support the practice.

Skills

Computer skills

Medical terminology

Insurance filing

Verbal & written communication

Teamwork

Education

High school diploma or equivalent

Job description

Wellstar is seeking a Front Office Specialist to greet patients, register them at check-in/check-out, answer phones, schedule appointments, and support daily practice operations. This role emphasizes exceptional customer service, accuracy, and teamwork within a health system.

The position requires strong communication skills, medical terminology familiarity, and the ability to multi-task in a fast-paced environment while contributing to patient experience and financial goals.