Patient Experience Front Desk Pro

Wellstar Health System; Dallas (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Wellstar Health System is seeking a Front Office Specialist to provide outstanding patient service, handle front desk duties, and support clinic operations. The role requires greeting patients, scheduling appointments, collecting payments, and assisting with administrative tasks in a busy healthcare setting.

The ideal candidate has strong communication skills, experience in a physician practice, and familiarity with EHR systems. This full-time position is based in Georgia and involves day shifts.

Qualifications

• High School Diploma or GED required.
• Prior customer service experience required.
• 2 years front office experience in a physician practice or healthcare setting preferred.
• Computer skills and knowledge of CPT-4, ICD-9, and HCPCS preferred.
• Strong verbal and written communication skills.

Responsibilities

• Greet patients and guests and manage check-in/check-out in the EHR.
• Answer phones, schedule appointments, and route inquiries to appropriate staff.
• Collect co-pays and balances; balance daily cash and postings.
• Verify insurance eligibility and scan insurance cards/IDs.
• Coordinate with clinic staff and provide administrative support.

Skills

Customer service

Communication

Phone etiquette

Team collaboration

Education

High School Diploma / GED

Tools

Experion

EHR

Job description

Wellstar Health System is seeking a Front Office Specialist to provide outstanding patient service, handle front desk duties, and support clinic operations. The role requires greeting patients, scheduling appointments, collecting payments, and assisting with administrative tasks in a busy healthcare setting.

The ideal candidate has strong communication skills, experience in a physician practice, and familiarity with EHR systems. This full-time position is based in Georgia and involves day shifts.