Patient Experience Front Desk Specialist

Wellstar Health System, Inc.; United States; On-site; USD 25,000 - 30,000; Full time

Job summary

Wellstar Health System, Inc. in the United States is seeking a Front Office Specialist to deliver exceptional patient service. You will greet patients, check in/out, answer phones, and schedule appointments with accuracy and courtesy.

You will process co-pays, verify insurance eligibility using the EHR, and balance daily transactions while coordinating with clinical staff to ensure a seamless patient experience. This role values clear communication and teamwork.

Qualifications

• 2 years administrative front office experience in a physician practice or health care setting.
• Experience in customer service is required.
• Knowledge of EHR systems is preferred.

Responsibilities

• Greet patients and guests; register/check-in and check-out.
• Answer phones and schedule appointments.
• Handle co-pays and payments according to policy.
• Coordinate with clinic staff and vendors.

Skills

Front office experience

Customer service

Phone handling

Education

High School Diploma / GED

Tools

Experion EHR

Job description

Wellstar Health System, Inc. in the United States is seeking a Front Office Specialist to deliver exceptional patient service. You will greet patients, check in/out, answer phones, and schedule appointments with accuracy and courtesy.

You will process co-pays, verify insurance eligibility using the EHR, and balance daily transactions while coordinating with clinical staff to ensure a seamless patient experience. This role values clear communication and teamwork.