Patient Experience Front Desk Specialist

5000 Wellstar Medical Group, LLC; Kennesaw (GA); On-site; USD 21,000 - 29,000; Full time

Job summary

Wellstar Health System is seeking a Front Office Specialist to deliver exceptional patient service, manage check-in/out, schedule appointments, and handle cash and administrative tasks. You will support clinical operations while interacting with patients, families, and staff in a fast-paced environment.

Ideal candidates bring solid front office experience in a healthcare setting, strong communication, and familiarity with insurance processing and medical terminology.

Qualifications

• Proficient computer skills for daily front office tasks.
• Understanding of CPT-4, ICD-9, HCPCS medical coding concepts.
• Knowledge of insurance filing requirements and eligibility processes.

Responsibilities

• Greet patients and guests in a warm, professional manner.
• Register and check in/out patients; schedule appointments.
• Answer phones, route calls, and manage non-clinical tasks in the EHR.
• Collect co-pays and balances; balance cash and paperwork daily.
• Coordinate with clinic staff and providers to support operations.

Skills

Computer skills

Medical terminology

Insurance filing knowledge

Education

High School Diploma / GED

Tools

Experion

Job description

Wellstar Health System is seeking a Front Office Specialist to deliver exceptional patient service, manage check-in/out, schedule appointments, and handle cash and administrative tasks. You will support clinical operations while interacting with patients, families, and staff in a fast-paced environment.

Ideal candidates bring solid front office experience in a healthcare setting, strong communication, and familiarity with insurance processing and medical terminology.