Patient Experience Front Desk Specialist

Wellstar Health System, Inc.; Salt Lake City (UT); On-site; USD 22,000 - 30,000; Full time

Job summary

Wellstar Health System, Inc. is seeking a Front Office Specialist to greet patients, register at check-in/check-out, and schedule appointments while providing exceptional service in a fast-paced setting.

The role involves cash handling, insurance verification, and support of revenue cycle activities. The candidate will work with a multidisciplinary team to enhance patient experience and ensure smooth daily operations.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of front office experience in a healthcare setting.
• Experience with CPT-4, ICD-9, and HCPCS coding preferred.

Responsibilities

• Greet patients and guests warmly in person or by phone; identify self and practice.
• Answer incoming calls, schedule appointments, and Direct messages as needed in the EHR.
• Collect co-pays and balances, and balance daily transactions.
• Coordinate with clinical staff to support patient flow and administrative tasks.

Skills

Computer skills

Medical terminology

Insurance knowledge

Verbal communication

Written communication

Education

High School Diploma / GED

Tools

Experion EHR

Job description

Wellstar Health System, Inc. is seeking a Front Office Specialist to greet patients, register at check-in/check-out, and schedule appointments while providing exceptional service in a fast-paced setting.

The role involves cash handling, insurance verification, and support of revenue cycle activities. The candidate will work with a multidisciplinary team to enhance patient experience and ensure smooth daily operations.