Patient Access & Front Desk Specialist

WellStar Health System; Parkway Place (AR); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Wellstar Health System is seeking a Front Office Specialist to deliver exceptional customer service to patients from arrival to departure. The role includes greeting patients, registering and scheduling, handling payments, and supporting administrative tasks within the clinic.

The position emphasizes teamwork with clinical staff and adherence to patient experience goals, with responsibilities spanning check-in, check-out, calls, and reminders, while ensuring accurate documentation in the EHR

Formación

• Front office or receptionist experience in a physician practice or healthcare setting.
• Strong customer service focus and patient interaction skills.
• Basic medical terminology and coding knowledge preferred.
• Ability to multitask and work with clinical staff.

Responsabilidades

• Greet patients and guests and verify information.
• Register and schedule appointments; check in/out.
• Collect co-pays and process payments accurately.
• Answer calls and coordinate with clinical staff.
• Maintain filing and perform other duties as assigned.

Conocimientos

Customer service

Verbal & written communication

English language proficiency

Computer skills

Medical terminology

Educación

High School Diploma / GED

Herramientas

Experion

EHR systems

Descripción del empleo

Wellstar Health System is seeking a Front Office Specialist to deliver exceptional customer service to patients from arrival to departure. The role includes greeting patients, registering and scheduling, handling payments, and supporting administrative tasks within the clinic.

The position emphasizes teamwork with clinical staff and adherence to patient experience goals, with responsibilities spanning check-in, check-out, calls, and reminders, while ensuring accurate documentation in the EHR