Patient Experience Front Desk Specialist

Wellstar Health System, Inc.; United States; On-site; USD 32,000 - 44,000; Full time

Job summary

Wellstar Health System, Inc. is seeking a Front Office Specialist to deliver exceptional patient-facing service. You will greet patients, register and schedule, handle insurance verification in the EHR, and manage cash transactions while supporting a smooth practice operation.

The role emphasizes teamwork with clinical staff, timely communication, and adherence to customer service standards to improve patient experience and financial performance across the facility.

Qualifications

• High School Diploma or GED is required.
• 1–2 years of administrative front office experience in a physician practice or healthcare setting preferred.
• Customer service experience is preferred.
• Computer skills are essential; familiarity with medical terminology and coding (CPT-4, ICD-9, HCPCS) helpful.
• Strong verbal and written communication skills; ability to communicate in English and work in a team.

Responsibilities

• Greet patients and guests in a warm, friendly manner by phone or in person.
• Register and schedule patients; verify insurance eligibility in the EHR (Experion); collect paperwork.
• Collect co-pays and balances; manage cash and balance daily reports.
• Process patient check-in/check-out and arrange next appointments; send reminders.
• Coordinate with clinical staff and providers; support non-clinical processes as needed.

Skills

Computer skills

Medical terminology

Insurance knowledge

Verbal communication

Written communication

Teamwork

English language

Education

High School Diploma or GED

Tools

Experion

Job description

Wellstar Health System, Inc. is seeking a Front Office Specialist to deliver exceptional patient-facing service. You will greet patients, register and schedule, handle insurance verification in the EHR, and manage cash transactions while supporting a smooth practice operation.

The role emphasizes teamwork with clinical staff, timely communication, and adherence to customer service standards to improve patient experience and financial performance across the facility.