Public-Facing Administrative Specialist

Gosnaphop; Hoffman Estates (IL); On-site; USD 32,000 - 36,000; Part time

Benefits offered by this job

Medical, dental, vision

401(k)

Public office environment

Community interaction

Job summary

Addison Group is seeking an Administrative Customer Service Representative in Hoffman Estates, IL to support daily office operations and assist residents with questions, forms, and records. This public-facing role blends front-desk service with essential administrative tasks in a government office.

You will welcome visitors, answer inquiries in person, by phone, and by email; maintain electronic and paper files; enter data; review documents for accuracy; and help prepare informational materials.

Qualifications

• Previous experience in administrative support, customer service, office administration, or a related field.
• Strong interpersonal and communication skills with the ability to interact comfortably with the public.
• Excellent attention to detail and accuracy.
• Strong organizational and time-management abilities.
• Comfortable using Microsoft Office, spreadsheets, databases, and other computer systems.
• Ability to learn new software, procedures, and processes quickly.
• Ability to prioritize and manage multiple responsibilities in a fast-paced environment.
• Professional, dependable, and service-oriented demeanor.
• Ability to work independently while contributing effectively as part of a team.

Responsibilities

• Welcome and assist visitors while providing professional and courteous customer service.
• Respond to customer questions and requests in person, by phone, and through email.
• Explain taxing procedures, forms, and available services in a clear and easy-to-understand manner.
• Help customers complete applications, forms, and other required paperwork.
• Enter, update, and maintain information within databases and electronic records.
• Review documents and submitted information for accuracy, completeness, and consistency.
• Process routine changes and updates to customer and property records.
• Maintain organized electronic and paper files and ensure information is properly documented.
• Perform data entry, spreadsheet updates, basic calculations, and database searches.
• Research information as needed to assist customers and resolve routine questions.
• Maintain professionalism when assisting customers with questions or concerns.
• Manage multiple administrative tasks and customer requests while meeting deadlines and maintaining accuracy.
• Assist with preparing informational materials and supporting community education or outreach activities.
• Work with internal departments and outside organizations when additional information or assistance is needed.
• Identify opportunities to improve administrative processes, organization, and the customer experience.
• Assist with meetings, special projects, and other office initiatives as needed.
• Maintain confidentiality when handling customer records and sensitive information.

Skills

Administrative support

Customer service

Office administration

Microsoft Office

Tools

Microsoft Office

Job description

Addison Group is seeking an Administrative Customer Service Representative in Hoffman Estates, IL to support daily office operations and assist residents with questions, forms, and records. This public-facing role blends front-desk service with essential administrative tasks in a government office.

You will welcome visitors, answer inquiries in person, by phone, and by email; maintain electronic and paper files; enter data; review documents for accuracy; and help prepare informational materials.