Administrative Customer Service Representative

Addison Group; Hoffman Estates (IL); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

Addison Group in Hoffman Estates, IL is seeking an Administrative Customer Service Representative to support daily office operations, assist residents with questions, forms, and records, and maintain accurate records.

The role requires organized, customer-focused professionals with attention to detail and the ability to handle multiple tasks in a busy government office environment. Training provided; this is a contract-to-hire assignment with standard office hours.

Qualifications

• Organized, customer-focused professional with strong attention to detail.
• Ability to manage multiple priorities in a busy office.
• Comfort with in-person, phone, and email interactions.

Responsibilities

• Welcome and assist visitors while providing professional and courteous customer service.
• Respond to customer questions and requests in person, by phone, and through email.
• Explain taxing procedures, forms, and available services clearly.
• Help customers complete applications, forms, and other required paperwork.
• Enter, update, and maintain information within databases and electronic records.
• Review documents and submitted information for accuracy, completeness, and consistency.
• Process routine changes and updates to customer and property records.
• Maintain organized electronic and paper files and ensure information is properly documented.
• Perform data entry, spreadsheet updates, basic calculations, and database searches.
• Research information as needed to assist customers and resolve routine questions.

Skills

Customer service

Organization

Attention to detail

Communication

Job description

Job Title: Administrative Customer Service Representative

Industry: Government / Public Administration

Location (city, state): Hoffman Estates, IL

Assignment Type: Contract to Hire within 90 days

Pay: $23-26/hr, OT as needed

Work Schedule: 830-5pm Mon-Fri

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company

Our client is a local government organization focused on providing professional, responsive, and efficient services to the community. This position offers the opportunity to work in a professional office environment while providing direct assistance to members of the public.

Job Description

We are seeking an organized and customer-focused Administrative Customer Service Representative to support daily office operations and assist community members with questions, forms, records, and general administrative requests.

The ideal candidate will enjoy working with people and be comfortable balancing face-to-face customer service with administrative responsibilities. This position requires strong attention to detail, professionalism, organization, and the ability to manage multiple priorities in a busy office setting.

Key Responsibilities

• Welcome and assist visitors while providing professional and courteous customer service.
• Respond to customer questions and requests in person, by phone, and through email.
• Explain taxing procedures, forms, and available services in a clear and easy-to-understand manner.
• Help customers complete applications, forms, and other required paperwork.
• Enter, update, and maintain information within databases and electronic records.
• Review documents and submitted information for accuracy, completeness, and consistency.
• Process routine changes and updates to customer and property records.
• Maintain organized electronic and paper files and ensure information is properly documented.
• Perform data entry, spreadsheet updates, basic calculations, and database searches.
• Research information as needed to assist customers and resolve routine questions.