Public-Facing Administrative Specialist

Addison Group; Hoffman Estates (IL); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Addison Group is actively seeking an Administrative Specialist to support daily office operations and assist community members with questions, forms, and records. The role blends frontline customer service with administrative tasks in a professional government office environment.

The successful candidate will balance in-person interactions with paperwork, data entry, and process improvements. Training will be provided; government or municipal experience is helpful but not required.

Qualifications

• Experience in administrative support or customer service.
• Strong interpersonal and communication skills with the public.
• Excellent attention to detail and accuracy.
• Strong organizational and time-management abilities.
• Proficiency with Microsoft Office, spreadsheets, databases, and related systems.
• Ability to learn new software, procedures, and processes quickly.
• Ability to manage multiple responsibilities in a fast-paced environment.
• Public-facing administrative role with regular in-person interaction.

Responsibilities

• Welcome and assist visitors while providing professional customer service.
• Respond to questions in person, by phone, and by email.
• Explain forms, taxation procedures, and available services clearly.
• Assist customers in completing applications and paperwork.
• Enter and maintain information in databases and electronic records.
• Review documents for accuracy and completeness.
• Maintain organized electronic and paper files and confidentiality.
• Support meetings, special projects, and office initiatives.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Teamwork

Tools

Microsoft Office

Spreadsheets

Databases

Data entry

Job description

Addison Group is actively seeking an Administrative Specialist to support daily office operations and assist community members with questions, forms, and records. The role blends frontline customer service with administrative tasks in a professional government office environment.

The successful candidate will balance in-person interactions with paperwork, data entry, and process improvements. Training will be provided; government or municipal experience is helpful but not required.