Public Services Admin & Customer Support Specialist

Addison Group; Hoffman Estates (IL); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

Addison Group in Hoffman Estates, IL is seeking an Administrative Customer Service Representative to support daily office operations, assist residents with questions, forms, and records, and maintain accurate records.

The role requires organized, customer-focused professionals with attention to detail and the ability to handle multiple tasks in a busy government office environment. Training provided; this is a contract-to-hire assignment with standard office hours.

Qualifications

• Organized, customer-focused professional with strong attention to detail.
• Ability to manage multiple priorities in a busy office.
• Comfort with in-person, phone, and email interactions.

Responsibilities

• Welcome and assist visitors while providing professional and courteous customer service.
• Respond to customer questions and requests in person, by phone, and through email.
• Explain taxing procedures, forms, and available services clearly.
• Help customers complete applications, forms, and other required paperwork.
• Enter, update, and maintain information within databases and electronic records.
• Review documents and submitted information for accuracy, completeness, and consistency.
• Process routine changes and updates to customer and property records.
• Maintain organized electronic and paper files and ensure information is properly documented.
• Perform data entry, spreadsheet updates, basic calculations, and database searches.
• Research information as needed to assist customers and resolve routine questions.

Skills

Customer service

Organization

Attention to detail

Communication

Job description

Addison Group in Hoffman Estates, IL is seeking an Administrative Customer Service Representative to support daily office operations, assist residents with questions, forms, and records, and maintain accurate records.

The role requires organized, customer-focused professionals with attention to detail and the ability to handle multiple tasks in a busy government office environment. Training provided; this is a contract-to-hire assignment with standard office hours.