Public Benefits Front Desk Specialist

DFR; Williamsport (IN); Sur place; USD 16 000 - 23 000; Plein temps

Avantages offerts par ce poste

Paid time off

Benefits

Résumé du poste

Knowledge Services is seeking an Eligibility Assistant for the DFR program in Williamsport, Indiana. You will support front desk operations, collect paperwork, and assist clients applying for TANF, SNAP, and Medicaid with friendly, professional service.

Join a longstanding Indianapolis-based firm with nationwide offices. This full-time role offers a 37.5-hour work week, paid time off, benefits, and opportunities to grow within public service.

Qualifications

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Handle conflict in a calm manner.
• Reliable and dependable in the work place.
• Ability to multi task.
• Proven job stability.
• High School diploma or equivalent.
• Previous experience in customer service roles is preferred.

Responsabilités

• Welcome all on-site visitors and determine nature of business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case file.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to all clients.

Connaissances

Desire to help others

Strong customer service background

Ability to multi task

Reliability

Confidentiality

Formation

High School diploma or equivalent

Description du poste

Knowledge Services is seeking an Eligibility Assistant for the DFR program in Williamsport, Indiana. You will support front desk operations, collect paperwork, and assist clients applying for TANF, SNAP, and Medicaid with friendly, professional service.

Join a longstanding Indianapolis-based firm with nationwide offices. This full-time role offers a 37.5-hour work week, paid time off, benefits, and opportunities to grow within public service.