Public Benefits Front Desk Specialist

Talentify; Delphi (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

Knowledge Services, headquartered in Indianapolis, IN, is seeking an Eligibility Assistant for the DFR/DFR program in Delphi, IN. The role is front desk oriented, providing general office support, collecting paperwork, and assisting clients applying for TANF, SNAP, and Medicaid.

You will welcome visitors, review documents for accuracy, schedule appointments, and deliver exceptional customer service to the public, staff, and other state personnel. High school diploma required.

Qualifications

• High School diploma or equivalent required.
• Desire to help others and strong customer service background.
• Ability to maintain confidentiality.
• Excellent communication and problem-solving skills.
• Reliable and able to multi-task in a fast-paced office.
• Previous customer service or front desk experience preferred.

Responsibilities

• Welcome all on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Skills

Customer service

Confidentiality

Multitasking

Dependability

Communication skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Knowledge Services, headquartered in Indianapolis, IN, is seeking an Eligibility Assistant for the DFR/DFR program in Delphi, IN. The role is front desk oriented, providing general office support, collecting paperwork, and assisting clients applying for TANF, SNAP, and Medicaid.

You will welcome visitors, review documents for accuracy, schedule appointments, and deliver exceptional customer service to the public, staff, and other state personnel. High school diploma required.