Public Benefits Eligibility Assistant - Front Desk Support

Dfr; Tipton (IN); On-site; USD 34,043,000 - 46,188,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services is seeking an Eligibility Assistant to support the DFR in Tipton, IN. You will greet on-site visitors, review client information, assist with computer applications, and manage front desk duties as clients apply for public assistance.

The position is long-term with wage of $14.00/hr, paid time off, benefits, and a 37.5 hour work week (Mon-Fri, 8:00 AM–4:30 PM). Knowledge Services supports growth within the team.

Qualifications

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Handle conflict in a calm manner.
• Reliable and dependable in the work place.
• Ability to multi task.
• Proven job stability.
• High School diploma or equivalent.
• Clean criminal background.
• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired.

Responsibilities

• Welcome all on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Skills

Desire to help others

Strong customer service

Confidentiality

Calm conflict handling

Reliability

Multi-tasking

Job stability

Education

High School diploma or equivalent

Job description

Knowledge Services is seeking an Eligibility Assistant to support the DFR in Tipton, IN. You will greet on-site visitors, review client information, assist with computer applications, and manage front desk duties as clients apply for public assistance.

The position is long-term with wage of $14.00/hr, paid time off, benefits, and a 37.5 hour work week (Mon-Fri, 8:00 AM–4:30 PM). Knowledge Services supports growth within the team.