Public Benefits Eligibility Assistant

Dfr; Delphi (IN); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Benefits

Work week 37.5h

Job summary

Knowledge Services in Delphi, IN is seeking an Eligibility Assistant to support the DFR's public assistance programs (TANF, SNAP, Medicaid). You will greet visitors, collect paperwork, assist with applications, and coordinate client appointments while upholding confidentiality and providing excellent client service.

The role requires strong organizational skills, reliability, and the ability to multi-task in a busy front-office environment.

Qualifications

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Handle conflict in a calm manner.
• Reliable and dependable in the work place.
• Ability to multi task.
• Proven job stability.
• High School diploma or equivalent.
• Clean criminal background.
• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired.

Responsibilities

• Welcome all on‑site visitors and determine nature of business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case file.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to all clients.

Skills

Desire to help others

Strong customer service

Confidentiality

Handle conflicts calmly

Reliable

Multi task

Proven job stability

High School diploma

Clean criminal background

Previous experience in related roles

Education

High School diploma or equivalent

Job description

Knowledge Services in Delphi, IN is seeking an Eligibility Assistant to support the DFR's public assistance programs (TANF, SNAP, Medicaid). You will greet visitors, collect paperwork, assist with applications, and coordinate client appointments while upholding confidentiality and providing excellent client service.

The role requires strong organizational skills, reliability, and the ability to multi-task in a busy front-office environment.