Front Desk Eligibility Assistant – Public Benefits

DFR; Covington (IN); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5-hour work week

Job summary

Knowledge Services is seeking an Eligibility Assistant for the DFR project in Covington, IN. The role focuses on front desk support, welcoming visitors, reviewing client information, and assisting with applications for public assistance programs such as TANF, SNAP, and Medicaid.

The position emphasizes strong customer service, confidentiality, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Handle conflict in a calm manner.
• Reliable and dependable in the work place.
• Ability to multi task.
• Proven job stability.

Responsibilities

• Welcome all on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Skills

Help others

Customer service

Confidentiality

Conflict resolution

Reliability

Multi-tasking

Job stability

Education

High School diploma or equivalent

Clean criminal background

Job description

Knowledge Services is seeking an Eligibility Assistant for the DFR project in Covington, IN. The role focuses on front desk support, welcoming visitors, reviewing client information, and assisting with applications for public assistance programs such as TANF, SNAP, and Medicaid.

The position emphasizes strong customer service, confidentiality, and the ability to manage multiple tasks in a fast-paced environment.