Eligibility Assistant: Public Benefits Support

DFR; Fowler (IN); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Weekday schedule 8:00–4:30

Job summary

Knowledge Services is seeking an Eligibility Assistant located in Fowler, Indiana to support the DFR and serve as a front desk resource for clients and staff. The role involves greeting visitors, collecting paperwork, scheduling, and assisting with case-related tasks to streamline public assistance applications.

The position emphasizes customer service, confidentiality, and multi-tasking while assisting with TANF, SNAP, and Medicaid processes. Work hours are 8:00 AM–4:30 PM, Monday–Friday.

Qualifications

• Desire to help others
• Strong customer service background
• Ability to maintain confidentiality
• Handle conflict in a calm manner
• Reliable and dependable in the work place
• Ability to multi task
• Proven job stability
• High School diploma or equivalent
• Clean criminal background
• Previous experience in Customer Service/Clerical roles preferred

Responsibilities

• Welcome all on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Skills

Desire to help others

Customer service background

Confidentiality

Conflict management

Reliability

Multi-tasking

Job stability

High School diploma

Clean background

Front desk / Customer service roles

Education

High School diploma or equivalent

Job description

Knowledge Services is seeking an Eligibility Assistant located in Fowler, Indiana to support the DFR and serve as a front desk resource for clients and staff. The role involves greeting visitors, collecting paperwork, scheduling, and assisting with case-related tasks to streamline public assistance applications.

The position emphasizes customer service, confidentiality, and multi-tasking while assisting with TANF, SNAP, and Medicaid processes. Work hours are 8:00 AM–4:30 PM, Monday–Friday.