Public Benefits Eligibility Assistant

DFR; Columbus (IN); Sur place; USD 17 000 - 24 000; Plein temps

Avantages offerts par ce poste

Paid time off

Benefits

37.5 hour work week

Résumé du poste

Knowledge Services is recruiting for an Eligibility Assistant to support DFR in Columbus, IN. You will assist clients applying for TANF, SNAP, Medicaid, and other public assistance programs as a front desk representative.

You will collect paperwork, push applications, and provide customer service to clients, office staff, and state personnel, with a Monday–Friday schedule and a 37.5 hour work week.

Qualifications

• Desire to help others
• Strong customer service background
• Ability to maintain confidentiality
• Handle conflict in a calm manner
• Reliable and dependable in the work place
• Ability to multi task
• Proven job stability
• High School diploma or equivalent
• Clean criminal background
• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired

Responsabilités

• Welcome all on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Connaissances

Customer service

Confidentiality

Calm under pressure

Reliability

Multi-tasking

Job stability

Formation

High School diploma or equivalent

Description du poste

Knowledge Services is recruiting for an Eligibility Assistant to support DFR in Columbus, IN. You will assist clients applying for TANF, SNAP, Medicaid, and other public assistance programs as a front desk representative.

You will collect paperwork, push applications, and provide customer service to clients, office staff, and state personnel, with a Monday–Friday schedule and a 37.5 hour work week.