Public Benefits Eligibility Assistant

DFR; Greencastle (IN); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services in Greencastle, IN is hiring an Eligibility Assistant to support DFR programs (TANF, SNAP, Medicaid). You will greet visitors, verify information, assist with applications, and help clients navigate the system.

The role requires a strong customer service mindset, confidentiality, and reliability. Prior front desk or CSR experience is encouraged. This is a long-term position with a 37.5-hour week, paid time off, and benefits.

Qualifications

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Handle conflict calmly.
• Reliable and dependable in the work place.
• Ability to multi task.
• Proven job stability.
• High School diploma or equivalent.
• Previous experience in customer service roles is desirable.

Responsibilities

• Welcome all on-site visitors and determine nature of business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case file.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to all clients.

Skills

Customer service

Multitasking

Confidentiality

Reliability

Conflict resolution

Punctuality

Team player

Detail oriented

Customer service exp

Education

High School diploma or equivalent

Job description

Knowledge Services in Greencastle, IN is hiring an Eligibility Assistant to support DFR programs (TANF, SNAP, Medicaid). You will greet visitors, verify information, assist with applications, and help clients navigate the system.

The role requires a strong customer service mindset, confidentiality, and reliability. Prior front desk or CSR experience is encouraged. This is a long-term position with a 37.5-hour week, paid time off, and benefits.