Public Benefits Eligibility Assistant (Front Desk)

Dfr; Wayne Township (IN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid time off

Benefits

Job summary

Knowledge Services is hiring an Eligibility Assistant to support the DFR in Indianapolis, IN. You will perform front desk duties, gather paperwork, assist clients applying for TANF, SNAP and Medicaid, and provide outstanding customer service.

The role is long-term with potential for growth, offering a 37.5-hour week, a $15.00/hour wage, paid time off, benefits, and a stable workplace committed to service and integrity.

Qualifications

• Desire to help others in a service role.
• Strong customer service background demonstrated in past roles.
• Ability to maintain confidentiality in handling client information.
• Calm handling of conflicts and difficult conversations.
• Reliable and dependable, with consistent attendance.
• Ability to multitask in a busy front-desk environment.
• Proven job stability in previous roles.
• High School diploma or equivalent.
• Clean criminal background.
• Experience as a front desk or customer-facing role (CSR, cashier, clerk, admin, receptionist).

Responsibilities

• Welcome all on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Skills

Desire to help

Customer service

Confidentiality

Conflict management

Reliability

Multitasking

Job stability

Front desk experience

Education

High School diploma or equivalent

Job description

Knowledge Services is hiring an Eligibility Assistant to support the DFR in Indianapolis, IN. You will perform front desk duties, gather paperwork, assist clients applying for TANF, SNAP and Medicaid, and provide outstanding customer service.

The role is long-term with potential for growth, offering a 37.5-hour week, a $15.00/hour wage, paid time off, benefits, and a stable workplace committed to service and integrity.