Public Benefits Eligibility Specialist

DFR; Fowler (IN); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services is seeking an Eligibility Specialist to support Indiana residents applying for TANF, SNAP, and Medicaid through the DFR. The role involves gathering data, verifying information, and assisting clients by phone or in person to determine eligibility.

Responsibilities include obtaining releases and medical records, reviewing requirements with clients, and entering data into state systems. A strong customer service background and solid computer skills are essential for success.

Qualifications

• Prefer a Bachelor or Associate degree in Counseling or Social Services, but High School Diploma or GED required.
• Highly organized and analytical team player.
• Strong written and verbal skills.
• Solid computer skills, Microsoft Office proficiency.
• 2 years' experience in a social service environment, state or local government is desired pertaining to employment / training programs

Responsibilities

• Eligibility Specialists gather data for all relevant assistance programs either face-to-face or via phone with clients
• Verify all information is gathered accurately and meets state policies
• Obtain release forms and medical records as needed
• Verify income, assets, and other financial / legal documents
• Review regulations and program requirements with clients
• Utilize automated program to determine eligibility of state assistance programs
• Data entry into state database
• Respond to all inquiries in a timely manner via phone or email

Skills

Highly organized

Analytical team player

Strong written and verbal skills

Independent worker

Strong customer service

Education

Bachelor or Associate degree in Counseling or Social Services

High School Diploma or GED

Tools

Microsoft Office

Job description

Knowledge Services is seeking an Eligibility Specialist to support Indiana residents applying for TANF, SNAP, and Medicaid through the DFR. The role involves gathering data, verifying information, and assisting clients by phone or in person to determine eligibility.

Responsibilities include obtaining releases and medical records, reviewing requirements with clients, and entering data into state systems. A strong customer service background and solid computer skills are essential for success.